Warranty

Lifetime Warranty

At ESHENA, we design every product to be more than just a bag.
Designed to move with you—from daily life to travel and the outdoors.
That's why we stand behind every product with the ESHENA Lifetime Warranty.

What’s Covered

Our Lifetime Warranty covers manufacturing defects in materials and workmanship throughout the usable life of the product.

This includes, but is not limited to:

• Stitching or seam defects

• Fabric or material flaws

• Failures of zippers, buckles, or other hardware

• Structural issues that affect functionality

If a product is deemed eligible, ESHENA will repair or replace it at no cost, at our discretion.
If the original product is no longer available, a comparable replacement may be provided.

What’s Not Covered

The following are not covered under this warranty:

• Normal wear and tear, including natural material aging, color fading, UV-related damage, rips, tears, punctures, or abrasion that does not compromise the product’s functionality
  

• Cosmetic blemishes, scratches, stains, or wear & tear
  

• Damage caused by accidents (vehicle accidents, fire, etc.)

• Intentional damage, misuse, or improper care

• Unauthorized repairs, modifications, or structural alterations

• Cosmetic changes that do not affect performance, functionality, or usability
  

If wear or damage affects the product's functionality or safety, we encourage you to contact us. Every case is reviewed individually.

Eligibility

• The product must have been purchased through ESHENA’s official online store or an authorized retailer
  

• Proof of purchase is required
  

• The warranty applies only to the original purchaser or original gift recipient
  

• This warranty is non-transferable
  
  

How to Submit a Warranty Claim

If you believe your product may qualify for warranty service, please contact ESHENA Customer Support via the Contact form in the site menu or by email.

To help us review your request as quickly as possible, please include the following:

• Your full name and contact information
• Your order number or proof of purchase
• The product name and color
• Clear photos of the issue
• A brief description of what happened

Once we receive your request, our team will carefully review the details and guide you through the next steps.

Need Assistance?

If you have any questions, please feel free to contact us through the Contact form in the menu.