Yes. All orders are shipped from Seoul, South Korea. We currently ship to the United States, Asia, Australia, and New Zealand. Free shipping is available on orders over $200 to eligible destinations. Shipping options and costs for orders below $200 are calculated at checkout.

Orders are processed within 1–3 business days, excluding weekends and South Korean public holidays. International delivery typically takes 7–16 business days after dispatch, depending on the destination. Once your order has shipped, you will receive a shipping confirmation email with tracking information. For more details, please refer to our Shipping Policy

No. For orders shipped to destinations outside the United States, the recipient is considered the importer of record and is responsible for any applicable customs duties, taxes, and import fees charged by the destination country. These charges are not included at checkout and are non-refundable.

If your order has not yet shipped, please contact us immediately at support@eshena.com. We will do our best to update the shipping address before dispatch, but changes cannot be guaranteed.

Once your order has shipped, we are unable to change the delivery address. Please contact the shipping carrier directly to request any available delivery options.

Unfortunately, we’re unable to ship to APO, FPO, or DPO addresses at this time.

No. For orders shipped to destinations outside the United States, the recipient is considered the importer of record and is responsible for any applicable customs duties, taxes, and import fees charged by the destination country. These charges are not included at checkout and are non-refundable.

U.S. orders may be returned within 30 days of delivery, provided the items are unused, in brand-new condition, and include all original packaging, tags, and accessories. Return approval is required, and customers are responsible for return shipping costs. A $10 return processing fee applies to orders of $200 or more.

International orders and sale items are final sale. If an international order arrives defective, damaged, or incorrect, please contact us within 14 days of delivery.

For complete eligibility requirements and instructions, please review our Return & Refund Policy.

U.S. orders may be returned within 30 days of delivery, provided the items are unused, in brand-new condition, and include all original packaging, tags, and accessories. Return approval is required, and customers are responsible for return shipping costs. A $10 return processing fee applies to orders of $200 or more.

International orders and sale items are final sale. If an international order arrives defective, damaged, or incorrect, please contact us within 14 days of delivery.

For complete eligibility requirements and instructions, please review our Return & Refund Policy.

The ESHENA Lifetime Warranty covers manufacturing defects in materials and workmanship for the usable life of the product. Eligible products may be repaired or replaced at our discretion.

Normal wear and tear, cosmetic damage, accidents, misuse, improper care, and unauthorized modifications are not covered. Proof of purchase is required, and the warranty applies only to the original purchaser or original gift recipient.

For full coverage details and claim instructions, please review our Lifetime Warranty.

Please email support@eshena.com with the following information:

* Your full name
* Your order number or proof of purchase
* Clear photos of the issue and a brief description
* Your shipping address and contact number